Answer:
1. Response time or Time Response
2. Product variety or variety of the products
3. Availability
4. The Customer experience
5.The Order visibility
6. Returnability
Explanation:
Below is the Explanation of the measures of customer service that are influenced by the structure of the distribution network.
We have 6 measures of customer service that are influenced by the structure of the distribution network and they are:
1.Response time can be defined as the time between when a customer places an order and when the customer receives the delivery.
2. Product variety can be seen as the number of different products that a customer wish and desires from the distribution network.
3. Availability can be defined as the probability or likelihood of a company or an organisation to have a product in stock when a customer order arrives or when a customer places an order.
4.Customer experience can be seen as the the ease that occur when a customer place and receive their order.
5. Order visibility can be defined as the ability of the customer to track their own order from the time of placement to delivery.
6.Returnability can be defined as the ease with which a customer return merchandise or product that they are unsatisfied with and the strength or the ability of the network to handle such returns.
The measures of customer service which are influenced by the structure of the distribution network are:
According to the given question, we are asked to state and explain the measures of customer service which are influenced by the structure of the distribution network.
As a result of this, we can see that theses are the various ways through which the customer satisfaction can be monitored and assessed so that better services can be provided for them. This has to do with how efficient the service delivery is, the difference in products, response time, etc.
Read more here:
https://brainly.com/question/20741420
