Answer:
Empathy is the ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.
An example of an empathetic statement is:
"I can imagine what you're going through."
Answer:
I understand how frustrating it must be to wait this long for your order. If I were in your position, I would be upset too. I'm so glad you contacted us about that; it's important that we get it fixed. I know you've spent a lot of time on this already.
Explanation:
