Answer:
C. Unlike incumbent firms, new entrants do not have formal organizational structures and processes.
Explanation:
Having a structure and processes is good for an organization as this often guide any course of action . However, these structures sometimes seems to be too cumbersome and also take a longer process to build hence not immediately preferred by new entrants. Moreover, incumbent firms prefer incremental innovation to radical innovation due to the disruption that will be caused to existing structures if radical innovation is chosen.
For new entrants, it is somewhat easier for them to involve in radical innovation unlike incumbent firms because of absence of structure and processes which takes time to be built and implemented.