Respuesta :
Answer:
C. Customer focus
Explanation:
Since the main recipient of what you're producing is targeted at the customer, Customer focus by every organization is very important. Customer focus involves taking into consideration the needs of the customer. It involves carrying out the activities of planning and operating using the terms of the customers who are the final consumers. According to those philosophical leaders, in trying to achieve outstanding quality, one must be customer focused. With customer focus an organization can ensure that its meeting the satisfaction of its customers. The general quality of such products is usually high as it is centered on what the customer wants.
Answer:
Customer focus
Explanation:
Customer focus
Total involvement of the workforce
Continuous improvement needs of the customer was also part of the message
Deming opined that by embracing certain principles of the management, organizations can improve the quality of the product and concurrently reduce costs. Reduction of costs would include the reduction of waste production, reducing staff attrition and litigation while simultaneously increasing customer loyalty. The key, in Deming’s opinion, was to practice constant improvement and to imagine the manufacturing process as a seamless whole, rather than as a system made up of incongruent parts.
The primary focus of every business, during Juran's time, was the quality of the end product, which is what Deming stressed upon. Juran shifted track to focus instead on the human dimension of Quality management. He laid emphasis on the importance of educating and training managers. For Juran, the root cause of quality issues was the resistance to change, and human relations problems.
His approach to quality management drew one outside the walls of a factory and into the non-manufacturing processes of the organization, especially those that were service-related.
Crosby's principle, Doing It Right the First Time, was his answer to the quality crisis. He defined quality as full and perfect conformance to the customers' requirements. The essence of his philosophy is expressed in what he called the Absolutes of Quality Management and the Basic Elements of Improvement.
All this are for the customer, they focus on te customers
