Mistakes made by staff are affecting overall efficiency, so you have contacted the local community college to inquire about customer service training courses. They offer a one-time customer service course that will train existing employees at a cost of $50 per employee. They also offer an ongoing training program that can train existing and future employees at a cost of $1,200 per year. Will you sign up for either program or do nothing?
By ensuring that the Staff participate in the training, it will enable the staff to minimize mistakes and improve overall efficiency. Efficiency is important to maintain operations.
