Question

Question 10:Which best describes active listening?
A. trying to understand how someone is feeling when he or she speaks
B. listening while taking notes and documenting the speaker’s ideas
C. encouraging the speaker to fully express his or her feelings
D. all of the above
Question 2: What is the purpose of an “I message”?
A. It allows you to take responsibility for your feelings.
B. It helps you to communicate an unpleasant truth.
C. It diminishes anxiety about delivering an uncomfortable message.
D. It allows you to articulate.

Answer 1

1. D. All of the above. Active listening is described in all these statements: trying to understand how someone is feeling when he or she speaks, listening while taking notes and documenting the speaker’s ideas, and encouraging the speaker to fully express his or her feelings.

2. A. It allows you to take responsibility for your feelings. 

Answer 2

1. Trying to understand how someone is feeling when he or she speaks.

The other person is wrong, I just took the test