Answer:
A. incorporates both financial and operational performance measures
Explanation:
The balance score card is the score card which represents the pattern of the performance through which the company can take the actions, decisions, according to that.
It can incorporates both financial and operational performance measures. The financial could be in terms of profits, past results, solvency, liquidity, repayment, etc
While the operational could be in terms of providing the best service which gives the maximum satisfaction to the customer and at the same time it also determine the efficiency of the day to day operations
