Question

All your clients like to be listened to accurately. If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly. Which of the following would NOT be helpful to establish the necessary trust?

a. Learning the political power structure of the client's community.
b. Accurately following the specified treatment plan designated for your client's observed ethnic group.
c. Appropriate interviewer disclosure and an explanation of your methods.

Answer 1

Answer:

B) Accurately following the specified treatment plan designated for your client's observed ethnic group.

Answer 2

Answer:

b. Accurately following the specified treatment plan designated for your client's observed ethnic group.

Explanation:

When trying to gain the trust if a customer that is culturally different from you, a wrong tactic can be trying to accurately follow a treatment plan or generally accepted way of treating his ethnic group.

This might result in the customer feeling offended and feel one is trying to use ethnicity in your interaction.

It is best to better to treat the customer without bias to his ethnic group, and focusing on how to effectively explain your business methods to him.