Answer:
a. True
Explanation:
A conflict refers to a disagreement in ideas or views which creates discord and hampers the normal operations and is injurious to goals of an organization.
A conflict may arise within a department, within a team or with clients and bosses. Resolving such conflicts becomes an essential task.
Under the collaborative approach of conflict resolution, both parties to a conflict intend to find a midway i.e win-win situation. The approach includes arrival of parties to a mutually beneficial result. This is confrontational approach where the solution to the problem is sought.
Such an approach encourages trust and agreement and is more suited when the parties to a conflict are open to resolve it in a direct and equal manner.
