To more quickly respond to customer needs, Hewlett-Packard is changing its organizational structure to give more authority and responsibility to field managers located across the country. These managers spend time with customers and know what the customers need right away. It appears that HP is moving toward a more _______________ structure

An organizational structure is a system that outlines how certain activities (rules, roles, responsibilities) are directed in order to achieve the goals of an organization.

Decentralization is a type of organizational structure in which daily operations and decision-making responsibilities are delegated by top management to middle and lower-level managers.

Therefore, by giving more authority and responsibility to field managers located across the country with the purpose to more quickly respond to customer needs, IT APPEARS THAT HP IS MOVING TOWARDS A MORE DECENTRALIZED STRUCTURE.

eooyibo123 eooyibo123 · Answer 2 · 2020-03-20T03:53:23+01:00

Answer:

Decentralised structure.

Explanation:

A centralised structure retains decisions at a central point in an organisation, and this has the effect of slow response by the business. On the other hand a decentralised structure is one where decision-making is spread out accross the organisation, it has the advantage of faster response to issues.

Hewlett-Packard is changing its organizational structure to give more authority and responsibility to field managers located across the country. These managers spend time with customers and know what the customers need right away.

HP is adopting a more decentralised structure to quickly resolve customer issues.