Question

Under customer departmentalization, an organization: a.structures its activities to respond to and interact with specific consumer or consumer groups. b.structures its activities based on basic managerial functions such as planning and controlling. c.groups together jobs involving the same or similar activities. d.groups jobs on the basis of defined geographic sites or areas.

Answer 1

Answer: structures its activities to respond to and interact with specific consumer or consumer groups.

Explanation:

Customer departmentalization is the process where a business divides it's various services they offer into departments. The departments are intended to meet different specific needs each specific customer group would likely have. An example is a bank that divides it's services into; customer savings, giving out loans, giving financial advice.