Danny, a longtime hotel manager for Hilton, was meeting with Sara, a regional manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. Danny discuss the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I’d chosen." Danny is using the ______ process.

Rational decision-making model could be seen as when the decision maker has all alternatives on a decision with much information, with time on their hands and resources to evaluate the various choices thats made available before them.

Danny's choice to go against other people decision and using a detailed and different consideration for the employee decribed he used a rational decision making model, he still believed in the individual when others did not, and this affected his decision and didn't allow that of others to influence him.