Proofread the extract from a formal email (below) and remove any contractions. To: customerservice@bksb.net Subject: Faulty fridge-freezer DearSirorMadam, I’mwritingtoyoutocomplainaboutthethree-montholdfridgefreezerthatIboughtfromyourcompanyinJune.I’vehadtoendureitsbangingandcrashingfortoolongnowandIwouldlikeareplacementsendingout.Pleasedon’ttryandfobmeoffwithyetanotherengineer’svisitasIhaveseentwoalready,andwhilstbothclaimedtohavefixedtheproblem,neitherhas. Ican’taffordtobuyanewfridgefreezer,andit’sstillunderwarranty.I’dbeenledtobelievethatyourcustomerservicewasthebestintheindustry,butfromwhatI’veexperiencedIhaveyettoseethisbethecase. I’lllookforwardtohearingfromyoubyreturn.

Dear Sir or Madam, I’m writing to you to complain about the fridge freezer that I bought from your company in June. To endure it’s banging and crashing for too long now and I would like a replacement sent out. Please don’t try and fob me off with yet another engineers visit as I have seen two already, and whilst both claimed to have fixed the problem, neither has. I can’t afford to buy a new fridge freezer, and it’s still under warranty. I’ve been led to believe that your customer service was the best in the industry but from what I’ve experienced I have yet to see this be the case. I look forward to hearing from you by return