In Equal Employment Opportunity Commission v. Consolidated Service System, the defendant was a janitorial firm owned by a Korean immigrant and staffed mostly with Korean immigrants. The court disagreed with the Equal Employment Opportunity Commission (EEOC) and found that the defendant's use of word-of-mouth recruiting did not cause:a. negligent misrepresentation. b. intentional discrimination. c. negligent hiring. d. intentional retaliation.

Word of mouth recruiting occurs when company employees narrates the merit of joining their company to their friends or acquaintances. This was the technique in which the Janitorial firm used in getting employees. Due to the company's worker majorly Korean, they were accused by equal employment opportunities commission for employment discrimination.

The court ruled in the in the favour of the firm because of the method of recruitment used and were not guilty of intentional discrimination.