Question

Quality Is Free," meaning that the costs of poor quality have been understated, is the work of______.

a. W. Edwards Deming.
b. Joseph M. Juran.
c. Philip B. Crosby.
d. Crosby, Stills, and Nash.
e. Armand Feigenbaum.

Answer 1

Answer:

The right answer is, C. Philip B. Crosby.

Explanation:

In his contributions to quality management Philip B. Crosby postulated that quality is free, is to meet the requirements of a customer and that also what costs money are things that have no quality.

Answer 2

Answer:

The correct answer is letter "C": Phillip B. Crosby.

Explanation:

American entrepreneur Phillip B. Crosby (1926-2001) is considered a pioneer in his contributions to theories and practices in quality and administrative management. In the companies and projects he was involved in, Crosby was considered a fundamental piece to improve quality conditions.

Crosby's theory of "Zero defects" states that quality is free. It is not a gift but it is free. What costs is producing goods without quality, which is the result of not doing things correctly at first attempt.