Answer:
At the East Haven Fire Department the stress of the situation, the dispatcher’s reaction to those situations, and the impact of those situations on job performance is an example of emotional literacy.
We can define Emotional literacy as the capability to understand others  feelings and emotions and then expressing their own in an effective and efficient way as well. It enables a person to develop self-awareness of his or her emotions and feelings and then enabling that person that how to manage these emotions and feelings. This emotional literacy has been developed at the East Haven Department with the help of training.
It is very much needed in every organization and particularly at the East Haven Fire Department it is very needed. With the help of emotional literacy, we can easily handle difficult situations and scenarios at the workplace, which definitely can makes us the productive worker.
