Question

Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the control of Multiple Choice
a. feedforward.
b. concurrent.
c. feedback.
d. evaluation.
e. monitoring.

Answer 1

The Manger Has exercised Concurrent Control on Evan by taking the decision to retrain him.

Explanation:

Concurrent control as the name suggest is the type of control that takes place in the Real-time or at the time the mistake occur.It is a type of a ongoing control and is a continuous process.

This type of control is used to monitor those employees who  directly interact with the customers

For Example: A restaurant waiter must be aware about the menu list(Starters,Main Course),A car sales man should be aware about the features of the car  and its USP(Unique Selling Proportion)

Answer 2

Based on the information given, the manager chose to retrain Evan, using the control of feed-forward.

Feed-forward simply means the reverse exercise of feedback. It's simply the process of replacing positive or negative feedback by sing future-oriented solutions.

Since Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price and the manager chose to retrain Evan, it's known as feed-forward.

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