B.F.E., Inc. is changing its employee benefits plan. Some of the changes will be positive and some will take current benefits away. As vice president of human resources, Cynthia is concerned that the communication to the employees be as accurate as possible. When the changes are communicated from management to the employees, a small group of employees reacts negatively. The employees don't like the changes and feel the company once again is taking advantage of them, even though the positive changes outweigh the negative ones. This group sends a representative to Cynthia to express their concerns. Cynthia is anxious to understand this group's concerns.
1. By listening to a representative of the group, Cynthia is ________.

Being proactive can be defined as taking responsibility for one's actions instead of waiting for things to happen there own. The word proactive is made of two words, 'pro' which means 'before' and 'active' that refers 'to take action' or 'do something'. It means to analyze the problems and seek solutions for the same.

A proactive person is a responsible person who does not blame the outer conditions for his/her actions but rather knows that their actions were based on their own choice and conscience.

In the given case, Cynthia is being proactive. She is ready to take responsibility for her actions and to listen to the representative. She is not blaming her actions on the outer conditions, that is, the need to change the benefits plans. She is ready to listen to the employees with negative responses also to build trust for them.