Answer:
Explanation:
Moving from processing legal paperwork to serving as a "champion" of employee concerns
Sara's administrative role in the human resource department was more of paperwork, which mean keeping of records, filing document pertaining to employees, proper job decription documentation, etc.
While the operational role would take care of problems of employees, transfers to department, negotiation by managers for a particular employee, employment, etc. This actually makes her the champion of their concerns