Sally purchased a newly introduced moisturizing lotion. By attempting to find out if the lotion's perceived performance matched her expectations, Sally was measuring her level of customer ________. Group of answer choices
loyalty
lifetime
value
equity
satisfaction
engagement

Respuesta :

Answer: Satisfaction

Explanation:

Customer satisfaction is the fulfillment and happiness achieved by customer after purchasing  good, product or service from any company .It also considers facilities and capabilities that can impact customer satisfaction level. Level of satisfaction is measured through ratings to know whether the goods have met customer requirements.

Other options are incorrect because loyal level, lifetime level, engagement level, value and equity are not measured by Sally for fulfillment checking.Thus, the correct option is customer satisfaction

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