Question

Customer Support Agents are frustrated with how they interact with their current case management solution and have asked for a more streamlined way to manage and view cases.
Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases,and communicate with customers?
-. Create Salesforce Classic Quick Actions.
-. Add a Visualforce page to the Case layout.
-. Configure the Case highlights panel.
-. Configure Case Feed page layouts.

Answer 1

Answer:

Option B i.e., Add a Visualforce page to the Case layout is the correct option.

Explanation:

In the above statement, Customer care agents are disappointed by how they deal with their existing case of management solution and they have requested a far more simplified manner of handling and viewing situations.

So, they decided to add a page of the visualforce to the case layout by which they can maintain their productivity and provide the following services to their customers through agents.