Answer:
The correct answer is letter "C": We respond unfavorably to unfamiliar jargon and "charged" words.
Explanation:
Developing listening skills is vital in an organization to avoid unnecessary mistakes. Sometimes the problem arises when the jargon used is not to our knowledge but it is imperative to ask or clarifications to understand what the person we are interacting with wants to express. This situation becomes a problem when we respond negatively to the unknown vocabulary or charged words.