Question

In 1992, in cooperation with deans of business and engineering departments of major universities, and recognized consultants, the chairs and CEOs of nine major U.S. corporations endorsed a definition of _____ as a people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost
A. business process reengineering
B. a quality circle
C. total quality
D. Six Sigma management

Answer 1

Answer:

c. Total Quality Management

Explanation:

Total quality management focuses on the improvement of the employees by providing them a proper atmosphere. The ability of the employees is improved to provide the customers with the products they need and services they require.