Question

Which of these is a story that would convey Camp Bow Wow’s culture?

a. Every month, all the franchise owners have a video conference to discuss trends and share solutions to common problems.
b. One day, a dog owner was in a car accident and couldn’t pick up her dog, so Sue Ryan took the dog to the animal control shelter and gave them the owner’s contact information.
c. One day, a dog owner was in a car accident and couldn’t pick up her dog, so Sue Ryan took that dog home with her overnight to take care of it.
d. Every month, all the franchise owners have a video conference to celebrate the "Owner of the Month," whom Heidi chooses based on customer comments

Answer 1

Answer:

c. One day, a dog owner was in a car accident and couldn’t pick up her dog, so Sue Ryan took that dog home with her overnight to take care of it.

Explanation:

In this case study, organizational values and company culture are best conveyed through an emotional message. Here it is shown how ethical duty comes first, even above robust working hours and approach where employees do the least what's expected of them.

This message effectively communicates how animal love is above employee duty for Camp Bow Wow employees. Also, it demonstrates a customer-centric approach.