Explanation:
1. Concept of lean production — it’s a method which is being used in order to limit or totally eliminate waste. This not only helps with productivity, but with quality of the health care itself.
2. Bench marks — it’s s process in which company’s success is being measured, against competitors, in order to find a way to improve company’s work and quality.
3. Roots — a problem solving technique that gives answers to some questions, like, what is causing the hindrance.
