Answer:
requires voluntary, effortful management of emotions
Explanation:
Emotional self-regulation refers to our individual capability to tolerate negative emotions that caused by unwanted circumstances in our life . (Sadness that we feel after a break up, anger the we felt from entitled customers, etc)
In order to do emotional self-regulation , we have to develop an understanding on why we feel a certain way. When we got this understanding, we have to voluntarily control ourselves every time that emotions started to take over and Prevent ourselves from responding with extreme measures.