Answer: Definition the problem.
Explanation:
In trying to solve a problem, the first and the most basic step to take is to identify or define the problem, this stage involves determining the circumstances and situation as it helps one to be focused and pay attention to what the real problem is.
It is the first step and the most important, although it is most times difficult.
Defining the problem must answer the question "why", "who", "where","what", "how" and "when".
Defining the problem helps one to gain control over the situation.