Answer:
a heuristic to get past the password protection.
Explanation:
This question is incomplete, the options for this question are:
a. a heuristic to get past the password protection.
b. an algorithm to get past the password protection.
c. reframing to get past the password protection.
d. representativeness to get past the password protection.
In psychology, the term heuristic refers to a mental process that helps an individual solve a problem. In other words, it's a shortcut based on previous knowledges or experiences and that are helpful to solve new problems the individual faces.
In this example, Esmeralda needs her roommate computer, however, instead of starting with the "a" and test every word in english, she guesses based on what she knows about her roommate. In other words she is using previous knowledges and information about her roommate to solve this new problem (getting a password) and therefore she is using a heuristic.