Answer:
Defensive listening.
Explanation:
Defensive listening may be defined as be defined as when the person might take the innocent comment as an attack against them. This listening might cause misunderstandings between the people.
Defensive listening can create the wrong impression by the simple comments or individuals feels it as a defensive comments. The individual might get upset or depress by taking the simple comments in the negative sense. Thelma tooks the comment as defensive listening.
Thus, the answer is defensive listening.