Answer:assertion
Explanation:
When we are in a conflict with someone we may tend to focus only on our own wants and needs but if we use assertion , it becomes easier to resolve a conflict. Assertion refers to how we express ourselves openly while we also listen and pay attention to how the other person feels and respect their feelings.
This means we clearly understand our needs whilst we don't forget the other person's needs and consideration of their rights.
Meaning you give another person an opportunity to express themselves after you have politely explained your self too.