Answer:
c) a mediated entry program
Explanation:
A mediated entry program is short term course program where students can enroll to study. This program is like a crash course and it makes the students prepare well for the further degree or high school degree program. It gives the highlights of the main course so that the student s are well aware of the course in advance as they are prepared well.
In the context, Susan found the first year of her schooling very difficult and traumatic. She could not handle the course and did not understand what to do. Thus enrolling in a mediate entry program might have helped her to avoid these experiences.
Hence the correct option is (c).