Answer:
D) Kenesha should follow all these tips.
Explanation:
Social media can be leveraged to great extents by the businesses and as such they have to e carefully dealt with. Kenesha must investigate the situation and then issue a response, in fact, if the situation is assessed properly this complaint can be turned into a marketing opportunity by providing good customer service that follows. when the situation is identified, she can admit the error by the company and then suggest a refund or a discount to diffuse the situation. This follows that all the steps need to be taken in appropriate order.
Hope that helps.
