Question

Johanna Godfrey works as a guest relations executive at a five-star deluxe hotel in Washington. During her job, she needs to greet and smile at guests irrespective of her state of mind. In addition, when any guest faces problems, she needs to be calm and composed and help resolve issues. This shows that Johanna's job requires ________.

Answer 1

Answer:

A) emotional labor

Explanation:

Based on the information provided within the question it can be said that this shows that Johanna's job requires emotional labor. This term refers to the task of having to manage your feelings and emotions in order to meet the requirements that a job entails. Which is what Johanna's job requires since she needs to always act as though she is in a happy and calm state of mind even if that is not the case.