The correct answer would be, Introduce myself by speaking slowly and clearly at the woman's eye level.
Explanation:
If I notice several bystanders who have crowded around an older adult woman, who appear confused and dazed, then i will ask someone about the situation and If i would come to know that the woman needs help, then in this situation I will go to the older woman directly and will slowly introduce myself to her by looking into the woman's eyes.
I will do this to make that woman comfortable and to make her feel that someone is here who is concerned about her confusion and wants to help her, because may be in this way, she would be able to tell what help she needs in the crowd of several people in the mall.
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