Question

Penny Smooth, a U.S. trade negotiator, is using which conflict resolution technique if she makes the following statement to the heads of America's steel makers? "You'd better learn how to cooperate on trade issues or you'll lose out to foreign competition."

Select one:
a. Forcing
b. Avoidance
c. Problem solving
d. Smoothing
e. Superordinate goals

Answer 1

Answer:

E) Superordinate goals

Explanation:

Superordinate goals refers to goals that in order to be achieved, require that opposing or confronting sides of a negotiation process start to work together. Penny must be able to break down barriers in order to encourage people on opposite sides to view each other as people wanting to work and a company trying to do business, instead of someone or some group that we just dislike. That is essential for overcoming the differences that exist between both groups.