Question

The attitudes that Bryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to demonstrate the ________ dimension of service quality by showing consistently well-maintained yards with neat, professional personnel.

Answer 1

Answer:

Reliability

Explanation:

The quality of service consistently offered is the basis for customers' satisfaction. Once the customers set a belief of reliability upon a service they tend to continue with it. In case of Bryan's customer service, it all depends on reliability because of which the customers will be they will continue to take the service. With consistency in service performance aided by neat professionals, Bryan can establish reliability in his service and will be able to renew the contract.