Hello there!
The meaning of "making it right the first time" is B) A manufacturing-based definition of quality.
Explanation:
Quality is defined as the standard of something measured against other things of different types. In business, the importance of quality within the product has become a competitive issue. In this case, "making it right the first time" is the definition of the manufacturing-based quality.
Quality is the excellence degree to which a specific product conforms to standards. But, on the other hand, the customer sees this as a user-based definition of quality; which is quite different from the business's point of view.
