Question

Alexis, a customer service supervisor at United Airlines, typically seeks the full participation of her team members when planning, making important decisions, and implementing changes. Which one of the nine generic influence tactics is she using?
A) Coalition tactics.
B) Ingratiation.
C) Personal appeals.
D) Consultation.
E) Rational persuasion.

Answer 1

Answer:

The answer is D) Consultation.

Explanation:

Simply put, this means getting others to participate in planning and making decisions. Doing so might greatly affect the listener's perception on the speaker, as it means that he is taking their views and ideas into account.