At the ice cream shop where Kiesha works, all shoppers are greeted with the same script: "Welcome to Frosty Freeze. My name is ________. How may I help you?" All shoppers must be greeted in less than three minutes after they have entered the shop. Which management theorist would have approved of this method of operation?
A. Maslow
B. Herzberg
C. Taylor
D. McClellan
