Question

As a manager at Johnson Electric, an armature motor manufacturer, Oliver is responsible for quality. As he carries out his controlling function, Oliver sets the standard for the number of defective parts per million, and then he gathers the data measuring the actual performance. What third step of the control function should Oliver take next?A) Change the standards to match the actual performance.B) Determine the cause of the discrepancy.C) Begin planning again.D) Take corrective action.E) Motivate his employees.

Answer 1

Answer:

Correct option is (D)

Explanation:

Three steps in control function includes:

• Establishing performance standards and methods to measure them.
• Measuring actual performance and comparing the same with the established standards
• take corrective measure.

First step in control function is developing performance standards so as to compare actual performance with the standards. If actual matches with the standards then nothing needs to be done. If there is any discrepancy, then manager needs to take corrective measures.