Question

63. The manager of the Capitol Restaurant noted that the restaurant had experienced a decreased number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager’s decision to have the menu revised suggest that he failed to:

Answer 1

Answer: properly diagnose the cause of problem

Explanation: In simple words, problem diagnosis refers to the process under which the manager of an organisation tries to find the weak link due to which whole process is getting failed.

In the given, the decrease in customer was happening due to incompetent staff but the manager though of it as the problem in menu.

Hence he failed to diagnose the problem and find the weak link.