Answer:
Attitudes
Explanation:
According to Psychology, an attitude is a general and lasting positive or negative opinion or feeling about some person, object, or issue.
An attitude formation can occur either through direct experience with the person, object or issue or via the persuasion of other people or the media.
In this example, The Brownstein Group had to create a new campaign since there was an attack campaign. They want to change people's opinion, especifically people's attitudes, since it refers to the lasting general evaluation that was influence by the competing firm campaign.