Answer:
Option (D) is correct.
Explanation:
Customers arrive at the rate of 100 customers per hour
Customers get serviced and leave at the rate of 80 customers per hour.
So in the one hour,
The balance customers remain in the queue:
= Customer arrive rate - Customers serviced and leave rate
= 100 - 80
= 20 customers
With every passing hour, the balance 20 customers keep getting added to the queue.
So the answer is 20 customers per hour.