Many industries have taken an active role in online business including the government. Which of the following is the term that describes the use of strategies and technologies to transform government by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all the branches of government?
a. ecommerce
b. information richness
c. egovernment
d. tacit knowledge

"Electronic government (or e-Government) is the application of Information and Communication Technologies (ICTs) to government functions and procedures with the purpose of increasing efficiency, transparency and citizen participation."

Reference: Organization of American States. “About e-Government.” About e-Government, 2019

Answer Link

michell96 michell96 · Answer 2 · 2019-12-27T23:17:19+01:00

The correct answer is C. Egovernment.

Explanation

E-government is the name given to a new form of government in which technological tools are essential to improve the provision of government services of all branches of public power. An example of this is the web portals of government institutions in which people can find contact emails and service numbers. Besides, these portals serve to indicate to users how to carry out procedures, public documents, accountability and formats for procedures are shared. So, the correct answer is C. Egovernment