An analyst asked to perform a TCO analysis for a system would need to take into account
all of the following factors except:
a. Real estate and utility costs for housing and providing power for the technology
b. Lost productivity if hardware or software failures cause the system to be
unavailable for processing and user tasks
c. The cost to provide training to information systems specialists and end users
d. The minimum response time for processing business transactions
e. The purchase or license of software for each user
