Answer:
dissatisfaction
Explanation:
Post purchase outcome is important to analyse as consumers will purchase goods till they leave and current experience of a product impacts future purchase decisions. So, a marketer needs to analyse post purchase outcome.
These outcome could be feeling of satisfaction or dissatisfaction, comparison of product with customer's expectations and finally cognitive dissonance.
In this case, Nancy's post purchase outcome is customer dissatisfaction as she is not able to achieve desired look with the product. Also, it takes a lot of time. So she is not satisfied with the product.
