Answer:
identify future issues
Explanation:
According to my research on a company decision making process, I can say that based on the information provided within the question the company failed to identify future issues. When making a decision on an advertising campaign or representation, a company needs to be able to predict based on the information available, the different issues that may arise from their involvement in something. Which based on the letter, Hisaoki's company did not do this.
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