Question

Marlene is an art gallery owner who has decided to buy handmade jewelry from a new designer. The designer gives a timeframe for delivery on her website, but Marlene's package arrives much later. It also contains the wrong merchandise. Which step of dealing with Marlene's complaint is the designer in while listening to Marlene's voicemail?

Answer 1

Answer:

recognition

Explanation:

According to my research on problem resolution procedures, I can say that based on the information provided within the question the designer is in the recognition stage of problem resolution. This is the stage in which the individual recognized and identifies the problem that they are dealing with in order to find then be able to find the best possible solution. Which is what the designer is doing by listening to Marlene's voicemail in order to identify the problem that she is having.

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