Answer:
The correct answer is 5. An individual's personal characteristics
Explanation:
From the above, it is clear that both Julio and Waylin work in a clothing store where customers expect a lot of attention to detail and a great service. In this regard, the store also wants to project an image of class, youth and excellence.
Despite Waylin being a better worker at the store, Julio was promoted, this was simply because of Waylin's receding hairline.
According to the store, this balding issue probably did not fit in well with the image they were trying to sell to customers and is an example of how status plays a huge role in our life. In this case, Waylin's appearance had cost him a promotion.