Questions 1. A technician from your ISP has arrived to help you troubleshoot a weak WAN con- nection. To what location do you take her?
a. IDF
b. Work area
c. CEO’s office
d. Entrance facility
2. A transceiver was recently damaged by a lightning strike during a storm. How might you decide whether the ISP is responsible for replacing this device, or whether your company must foot the bill?
a. Look at whether the device is located on the ISP’s side of the demarc.
b. Look at the manufacturer information on the device’s label.
c. Look at purchase records for the device to determine when it was acquired.
d. Look at what kinds of cables are con- nected to this device.
3. Which of the following devices are you likely to find in the MDF? Choose all that apply.
a. Routers
b. Switches
c. Network printer
d. KVM switch
4. Which device converts signals from a campus’s analog phone equipment into IP data that can travel over the Internet?
a. VoIP PBX
b. VoIP endpoint
c. VoIP gateway
d. VoIP switch
5. If you’re shopping for a rack switch, what component on the switch tells you it can be mounted to a rack?
a. AC adapter
b. Rack ears

2. If there is a storm associated with the failure or damage of transceiver, firstly the terms with Internet service provider shall be verified, and accordingly identify whether it is located on the ISP's side of demarc.

3. MDF refers to Main Distribution Frame, which connects any of the telecommunication device with number of intermediate frames for distribution. For this it uses switches and routers of all forms.

4. VoIP gateway is a device that of gateway that transmits and then receives voice communications.

5. Racks are used in large computer systems to hold the large routers, switches etc: